One of the new Boeing 737-8 aircraft in the Caribbean Airlines fleet. Image by NICK DEAN

A renewed airline fleet, sales on airline tickets, extra reward miles for customers are among the high points of Caribbean Airlines’ celebration of its 15th anniversary of operation in 2022, in a marketing campaign the company has titled, “REset Expectations”.

According to Caribbean Airlines: “REset Expectations is the overarching theme that will underpin everything that is done at Caribbean Airlines—reflecting its signature service and reinforcing the authenticity of the Caribbean brand.”

Caribbean Airlines CEO, Garvin Medera, says everything they do now is driven by data gathered from customers and employees.

“Surviving the past two years was testimony of our resilience and we are now re-energized. The REset Expectations campaign is the result of feedback from our customers and employees and validated by sound data. We’ve listened closely to the sentiments, which enabled us to re-focus on enhancing the customer experience. In the coming months our customers can look forward to new products and services, all crafted with their needs in mind.  We’re really excited about the planned improvements, and everyone can stay informed via our social media channels and follow us on #RE-calibrate as we REset Expectations in 2022.”

The airline says one of the most anticipated features of the new campaign, is the renewal of the airline’s jet fleet; and the entry into service of the Boeing 737-8 — the most technologically advanced aircraft in the world.

“The new aircraft has lower fuel and maintenance costs and is outfitted with room for 160 passengers.  The 737-8 is quieter, more sustainable and environmentally friendly and will be integral to the airline’s long-term competitiveness,” the airline says.

In celebration of its 15th anniversary, Caribbean Airlines says it will also reward customers with additional air miles, chances to win free travel and a 15 per%, 24-hour sale on all destinations, carded for January 15th.