JMMB rolls out new Smart ATMs today

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From today customers will have access to a new Smart automated teller machine (ATM) at the JMMB Bank in Chaguanas.

This is the first of four locations that will be outfitted with the new ATMs in the coming weeks.

“The JMMB Bank Smart ATMs will provide clients with the added convenience and an improved client experience, by allowing clients to have real-time updates on their accounts and immediate access to cash deposited, in addition to faster transactions using the JMMB Bank Visa Debit card tap feature,” a release stated yesterday.

JMMB Bank clients will also benefit from increased cash and cheque deposit capacity, within regulatory limits, as these Smart machines can accommodate more notes being deposited at the same time. As such, clients can opt to do large deposits via the ATM, instead of in-branch, saving them time.

Jerome Smalling, Acting JMMB Bank CEO, noted, “We are excited to continue to deliver on our promise and provide value-added service and continually improve our client experience, by providing increased functionality through our new Smart ATMs. This move will allow more banking services to be at clients’ fingertips, in keeping with their evolving needs, in this “new normal” environment and beyond.”

Smalling shared that the rollout of the suite of Smart ATMs will also improve the bank’s back office processing and verification process, as well as its overall efficiency.

In preparation for this rollout, select JMMB Bank ATMs will be temporarily out of service, or offer limited services, in order to facilitate installation of these Smart ATMs.

“We apologise to our clients for the inconvenience caused, as we roll out this new fleet of Smart ATMs, and we implore them to continue to exercise patience during this period, as we seek to improve their experience,” Gifford Rankine, general manager, digital services at JMMB Group said.

Rankine also reminded clients of alternative channels to conduct their transactions during the temporary downtime, noting, “JMMB Bank Visa Debit card can be used at any Visa-certified ATM or point-of-sale (POS) machine island wide, at no cost, during this transition period. In addition, JMMB Bank clients can use our online platform, JMMB Moneyline, to conduct some transactions, such as balance inquiries.”

This upgrade of the Bank’s ATMs follows on the heels of the rollout of JMMB Bank Visa Debit cards and JMMB Moneyline online sign-up, in the last year.

Rankine stated, “The overall JMMB Group digital strategy comes in response to the demand for more digital options, increased popularity of alternative service delivery channels, and wider access to the internet, via affordable data plans and Wi-Fi.”

The JMMB exec also outlined that “during this new financial year, clients will see even more innovation and digitization to our processes, giving clients added-value, backed by the unique JMMB client experience, which has their best interest at heart.”

He noted, “We look forward to introducing online account opening, upon regulatory approval, so that clients can do more business with JMMB digitally, first.”