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Customers wait in line outside the Scotiabank in Tunapuna, yesterday.

Scotiabank has announced that it has implemented additional measures at its branches to help keep customers and employees safe.

In a release, the bank indicated it had implemented customer interaction counters equipped with transparent panels.

According to Scotiabank, transparent panels have been installed at the counter spaces to help provide a safe barrier while you are conducting your transactions.

The institution expressed that banking is a critical service at all times and remains an essential service during the COVID-19 pandemic and therefore, ensuring customers continue to have access to their finances is important.

The bank noted that it will continue to implement measures to help keep its customers and employees safe.

According to Scotia last week it reduced banking hours as well as the number of branches and has now implemented new measures within these branches to help keep its customers and employees protected.

Savon Persad, Vice President of Retail & Business Banking articulated: “We want to help our customers who need to come into the branches feel safe when they do.”

Persad continued: “Keeping them and our employees protected remains a priority as we continue to manage the COVID-19 pandemic. We thank them for their patience and understanding as we modify operations to reduce the possibility of transmission of the virus.”

The transparent panels have already been installed at the following branches: Couva, Diego Martin, Penal, Port of Spain (Independence Square), Scotia Centre, San Fernando (High Street) and Tunapuna.

The bank said that be the week’s end, Chaguanas, Marabella, Maraval, Price Plaza, Sangre Grande will also be equipped with the panels.

Scotiabank also reminded customers that it has reduced the type of transactions that can be done in person at branches, which are cash deposits (over $10,000), cash withdrawals (over $ 5,000), wire transfers, fast deposits, limited loan services and purchase of drafts.

The bank remarked: “If you must visit the branch, we ask that customers please do so after 9 am at non-mall branches and after 11 am at mall branches as we have reserved the first hour for assisting the elderly and differently-abled.”

The banking institution encouraged customers to continue to bank at home as they can do most of their banking using online, mobile or any ATM, 24/7.