Solving problems and providing information - Staff at the Tobago Desk provide Minister Cox with some feedback following the launch on October 2, 2020. (Image courtesy Ministry of Social Development and Family Services)

Residents of Tobago will now have full access to information related to the status of their applications for COVID-19 Social Support Grants, as well as all other grants and services accessed under the Ministry of Social Development and Family Services.

Confirmation has come from Minister of Social Development and Family Services Senator Donna Cox, who assures citizens the Tobago Desk “is fully staffed and will seek to ensure that all issues are addressed promptly, fairly and impartially”.

“The Ministry remains committed to ensuring that equal access and feedback continues to be provided to clients of Tobago as is being done for those in Trinidad,” Minister Cox states in a release. “The Tobago Desk will also be expanded to serve as a hub between the Social Welfare central office and Tobago.”

The Minister indicated that the decision was made during her recent visit to Tobago, where she met with the Division of Health, Wellness and Family Development, as well as the MPs for Tobago East and Tobago West.

“I envision the Help Desk as an avenue for clients to provide feedback emerging from the programmes and services rendered by the Ministry,” she said, “to make suggestions and recommendations on how these could be improved and therefore, add to the efficiency of the service delivery to all citizens.”

Minister Cox also revealed that plans are underway to establish a dedicated section within the Minister’s Secretariat for Complaints Resolution and Outreach to the national community.  She stated that efforts will be made to work closer with Members of Parliament, other Local Government representatives, the Private Sector and other key stakeholders, to resolve issues related to not only COVID social support, but to build stronger relationships with the citizenry.

The operating hours for the Tobago Desk will be from 8:30 am to 4:15 pm daily.  Persons may contact the Tobago Desk at 627-8918 (Direct Line); Mobile/Whatsapp at 489-5004 or 489-5105; and via email at [email protected]