The Water and Sewerage Authority is advising its customers that their Customer Service Centres has been reopened. The following is a press release from WASA:
The Water and Sewerage Authority (the Authority) advises customers that effective immediately, the following Customer Service Centres have been reopened from 8:00a.m. to 3:45 p.m. Monday – Thursday and 8:00 a.m. to 3:30 p.m. on Friday, for Bill Payments, Agreements and collection of Clearance Certificates (by appointment):
Head Office – Farm Road, St. Joseph
Port of Spain – Corner Kew Place & Phillip Street
Arima – O’Meara Plaza, O’Meara Road, Arima
Trincity – Golden Grove Road, Arouca
Chaguanas – Corner Manic & Market Streets
San Fernando – Mon Chagrin Street
Princes Town – King Street
Point Fortin – Guapo Road
Tobago – Krisden’s Building, Crooks River, Scarborough
Customers are further advised that applications for services or queries can be submitted via the following options:
1. Email: [email protected] (note that all documents submitted via email must be in PDF Format).
2. Web Chat: www.wasa.gov.tt
3. WhatsApp: 709-7793
4. Drop Boxes located at Head Office, Chaguanas and San Fernando Customer Service Centres. Submissions using this facility must be made in a sealed envelope (8 ½” x 11” or 8 ½” x 14”) and labelled with:
a) Applicant’s Name
b) Contact information – Telephone Number(s) and email address (if applicable)
c) Service being requested.
Customers are also encouraged to make payments to the Authority via any of the following options:
1. WASA Services App available on the App Store or Google Play
2. Customer Portal https://customerportal.wasa.gov.tt
3. Third Party Payment Partners including First Citizens Bank, Republic Bank, RBC Royal Bank, Scotiabank, VIA (Lotto Booths), Surepay, Western Union
The Authority also reminds customers that all Covid-19 safety protocols remain in effect at all its Offices, which includes washing hands, social distancing and wearing mask.